Refund Policy

Scope

This policy covers digital NVTATN annual subscriptions, One-Off event access, and Premium event capacity add-ons purchased from NVTATN. It does not cover physical goods, shipping, paid ticketing, marketplaces, ticket resale, or purchases made directly from a host or vendor.

Refund requests

A refund may be available for a duplicate or incorrect charge, a paid digital feature that NVTATN did not make available within a reasonable time after notice, or where applicable law requires one. Cancelling an annual subscription stops future renewal at the provider-defined period end unless a refund or applicable law requires earlier action. Statutory rights remain unaffected.

Send every refund request to support@nvtatn.com with the account email, transaction reference, payment date, amount, purchased service, and reason. Do not send a complete card number, password, PIN, one-time code, or security code.

Approved refunds

Approved refunds are normally returned to the original payment method through Stripe or ALATPay. Timing may depend on the provider and the customer's bank. An authoritative full refund or dispute may revoke the affected digital entitlement while immutable transaction evidence is retained. Purchases made directly from a host, venue, vendor, or other third party are that seller's responsibility.